Refund policy

REFUND POLICY

Our Guarantee
We stand behind every Ceiling Chopper product. If you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date.

Eligibility
To be eligible for a return, items must be unused and in their original packaging. Items that show signs of installation, use, or damage caused by the customer are not eligible for a full refund. If your item arrived damaged or defective, please contact us within 7 days of delivery with photographic evidence and we will arrange a replacement or full refund at no cost to you.

How to Request a Return
Email Chopperfan35@gmail.com with your order number, reason for return, and photographs where applicable. Do not return any item without first receiving written authorisation from our team. Unauthorised returns may not be processed.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service for returns — Ceiling Chopper is not responsible for returned items lost in transit.

Refund Processing
Once we receive and inspect your returned item, we will notify you by email. Approved refunds will be processed within 5–7 business days to your original payment method. Please note that your bank or card provider may take additional time to post the credit to your account. Original shipping costs are non-refundable unless the return is due to our error.

Non-Refundable Items
Orders that have already been dispatched cannot be cancelled. Gift cards and promotional items are non-refundable.

Chargebacks
We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute. We are committed to resolving all issues quickly and fairly. Filing a chargeback without first contacting us may result in the dispute being challenged with full documentation of order confirmation, delivery tracking, and communication records. By completing a purchase you agree to contact Ceiling Chopper at Chopperfan35@gmail.com prior to initiating any payment dispute.