Shipping policy

SHIPPING POLICY

Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive an order confirmation email immediately after purchase and a separate shipping confirmation email containing your tracking number once your order has been dispatched. Please ensure your shipping address is correct at the time of purchase — Ceiling Chopper is not responsible for orders delivered to an incorrectly entered address.

Delivery Timeframes
Standard delivery: 7–14 business days from dispatch date. Please note that business days exclude weekends and public holidays. Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier volumes, weather events, or circumstances outside our control. Orders placed during peak periods (Veterans Day, Father's Day, Christmas, Memorial Day) may experience extended processing times.

Tracking
Once your order ships, your tracking number will be emailed to you. Please allow 24–48 hours for tracking information to update in the carrier's system after you receive your shipping confirmation.

Lost or Delayed Packages
If your tracking shows no movement for more than 10 business days, please contact us at Chopperfan35@gmail.com. We will investigate with the carrier on your behalf. Ceiling Chopper is not responsible for carrier delays once the package has been dispatched, however we will do everything within our power to resolve the situation.